Shipping policy

For Orders Placed Through our Partners

Orders placed through our partners may or may not be charged shipping and other related fees.

For Orders Placed on our Website

All orders made and paid on this website (www.storewithaheart.com) already include FREE DELIVERY to most countries, with eco-friendly, zero-carbon emission and money-back guarantee. 

The price generally excludes import/customs/postal taxes or duties charged by the destination country, if any. (For example, delivery to Australia of products even those from outside Australia will not incur such charges. However, delivery of certain products to the Philippines incurs an average of 110 Philippine Pesos per parcel as of November 2020, payable through the delivery address' local postal office.)

However, some products ships to certain countries only. If your selected product doesn't ship to your planned delivery location, please contact us or send us an email via info @ storewithaheart.com. Kindly provide the link to your preferred product in your email, among other details.

Expedited shipping are available for some items. Email us via info @ storewithaheart.com if you need an item within a certain date; please ensure that you contact us before you place an order. We cannot guarantee that we can deliver your item/s on your preferred date, but we will try to exhaust all possible options to accommodate your request. We shall send you an invoice if we are able to process your request.

Shipping carriers have different delivery duration depending on your items or nominated delivery address. 

The following table summarises our usual delivery times, under normal circumstances:

Product Type Delivery Destination Usual Shipping Duration


Products with add-on gift-wrapping Australia 3 to 12 weeks
International 18 to 120 days
All Other Products (no gift wrapping) Australia 1 to 8 weeks
International 4 to 120 days

 

Medals, plaques, trophies, and crystal trophies

For all physical items dependent on the results of the specific award nominated for: The above shipping duration table applies but will be reckoned AFTER the specific award results have already been officially announced.

For example, if the award's results have been announced on 1 April, an order for a medal with gift wrapping will arrive 3 to 12 weeks after 1 April in the nominated mainland Australia delivery address or 18 to 120 days after 1 April in the nominated intercontinental delivery address. 

For nominees not successful in gaining an award, they will receive their Store with a Heart "Difference Maker" physical memorabilia within the same shipping duration using a similar formula. 

Chocolate or flowers (and any add-on) delivery for international locations

Delivery is during the specific location's business days (public holidays excluded) and hours. Times vary depending on location and normally within 7 business days. Delivery policies according to country or location.

We cannot deliver to PO Boxes, locked bags or other restricted addresses.

For re-delivery of items that require signature and not received, additional charges will apply. We will send you an invoice in this case.

All perishable items

We reserve the right to delay delivery of perishable items to preserve their condition.

Custom and globally-sourced products

A free shipping option is usually provided for our products, but some products may take up longer than usual to reach your nominated address. Email us via info@storewithaheart.com if you have not yet received your item within 90 days after your purchase.

Depending on your address, some products have faster shipping options that you may choose upon checkout. 

For items with expedited or express shipping, you will be provided with a tracking link or code. You could track your orders through the purchase email we sent to your inbox or through your Store With A Heart account upon login.

We will not be responsible for import, customs and other related taxes for your item if any.

We will not be responsible for the rerouting costs of unclaimed items or shipping due to changes in address after the items are purchased from our store or in situations we are not at fault for. 

You may also wish to read our Refund Policy.

Damaged or missing items

If an item arrives missing, incomplete, or damaged, please follow the steps below so we can investigate and assist you promptly.

1. Report the Issue to the Local Carrier

Please ask the recipient to report the issue to the local postal service or delivery carrier as soon as possible.

  • This may be done at a nearby carrier office or through the carrier’s official customer service channels (phone, website, or app).

  • Request a damage or loss report / reference number, if available.

2. Collect Required Documentation

To support the claim, please provide clear photos of the following:

  • All external packaging (including shipping labels)

  • All internal packaging

  • The full contents as received

  • The damaged item(s) or indication of missing items

Please also specify whether the issue involves:

  • All contents, or

  • Partial contents only

3. Provide Proof of Value

Please include copies of any receipts, invoices, or order confirmations showing the value of the missing or damaged item(s).

4. Submit the Information

Once all documentation is collected, reply to the email you received from us or our partner platform about your order with:

  • The photos listed above

  • Proof of value

  • Any carrier report you filed or reference number (if provided)

This information will be added to the case and used to review eligibility for replacement, refund, or insurance claim processing.