Refund policy
This policy should be used along with our Shipping Policy.
Due to COVID-19 and its health impacts on our store's operations, our policy may be subject to appropriate changes.
When things are already normal, the following primary contents of our refunds, returns, or exchanges would already be enforced.
Returns
This policy is primarily meant to assure you of your consumer guarantees for returns, refunds or exchanges under Consumer Law. However, it is very important that you contact us within 10 days after your item has been delivered. Email us via info@storewithaheart.com.
For health and safety reasons, several types of goods are exempt from being returned. Perishable or decaying goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require that you email us a receipt or proof of purchase and photo/s of defects or issues with the item.
Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted, including but are not limited to the following:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item that is not in its original condition, damaged or missing parts for reasons not due to our error
We reserve our discretion to grant repair of a minor defect in your item, instead of a refund or replacement.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then it will then be processed, and the amount will automatically be applied to your credit card or original method of payment.
We reserve our discretion to determine to give store credit or gift card for the exact amount of your purchase instead of a refund, in certain circumstances.
Late or missing refunds
Refunds should normally be processed within 15 days after we have approved it.
However, some transactions take a while to be reflected in bank or credit card statements. Thus, if you have not received a refund yet within 15 days after we have approved it, first check your account statement.
If you still have not received it after at least a couple of days, contact your bank or credit card issuer. It may take some time before your refund is officially posted in their system.
If you’ve done all of the above and you still have not received your refund yet after 30 days, please contact us at info@storewithaheart.com.
Sale items
Only regular priced items may be fully refunded. Sale items will be refunded based on the price when they were purchased.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@storewithaheart.com for the address to send your item to and other relevant details.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail it to the address we will provide depending on your location. Send us an email at info@storewithaheart.com for the address to send your item to and for other relevant details, if you still have not received the information.
If the product is found not to have a problem, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of inspecting the product and the return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.